Hybrid Client Services Supervisor – Lead, Coach & Improve

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher in Rolling Meadows, IL is seeking a dynamic team leader to support front-line employees in service and processing, monitor performance, and coach for improvements.

This role emphasizes data-driven insights, KPI management, and collaboration with internal stakeholders to deliver prompt, courteous service. Hybrid work arrangement and growth opportunities accompany a competitive benefits package.

Qualifications

• High School Diploma and 5 - 7 years of relevant experience.

Responsibilities

• Supports a group of front-line employees in service, processing, and mail fulfillment activities.
• Evaluates on-the-job performance of assigned teams.
• Coaches and engages in progressive performance management of team when appropriate.
• Ensures prompt and courteous service to all internal and external customers.
• Hires, trains, and develops team members.
• Measures performance against KPIs and creates remediation plans when targets are not met.
• Communicates performance updates to internal stakeholders and delivers business reviews.
• Identifies process improvements and implements savings initiatives.
• Anticipates and provides solutions to complex business and service problems.
• Analyzes data and trends to provide actionable insights for continuous improvement.

Skills

Leadership

Coaching

Data analysis

KPI tracking

Performance management

Customer service

Education

High School Diploma

Tools

Microsoft Office

Excel

PowerPoint

Google Sheets

Job description

Gallagher in Rolling Meadows, IL is seeking a dynamic team leader to support front-line employees in service and processing, monitor performance, and coach for improvements.

This role emphasizes data-driven insights, KPI management, and collaboration with internal stakeholders to deliver prompt, courteous service. Hybrid work arrangement and growth opportunities accompany a competitive benefits package.