Personal Lines Service Leader — Hybrid, Plano

Gallagher; Plano (TX); Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking a Client Service Supervisor to lead a Personal Lines team in a hybrid Plano, TX setting. You’ll drive a client-first service experience, optimize workflows, and mentor a skilled group of professionals focused on consistency and quality.

You’ll balance people leadership with client-facing responsibilities, influence service delivery, and use data to inform improvements. Join a culture that values integrity and teamwork while delivering meaningful outcomes.

Qualifications

• Experience in insurance client service and team leadership within a relationship-driven environment.
• Strong understanding of Personal Lines delivery, focused on quality, consistency, and trust.
• Skilled people leader with strengths in coaching, performance, and engagement.
• Data-aware, translating metrics into actionable improvements.

Responsibilities

• Lead a Personal Lines team delivering high-quality, relationship-driven service.
• May personally manage a book of business as needed: 80% people leadership / 20% client facing.
• Ensure consistent, client-centric delivery aligned to SLAs.
• Hold team members accountable for productivity, performance metrics, and service quality.
• Drive process improvements and enhance a modern, tech-enabled client experience.
• Partner across teams to ensure alignment and a seamless client journey.
• Coach and develop talent, fostering growth and strong client outcomes.
• Manage escalations with ownership, empathy, and professionalism.
• Share insights with leadership to inform decisions and priorities.
• Support retention, satisfaction, and overall branch performance.

Skills

Insurance client service

Team leadership

People leadership

Data-driven decisions

Job description

Gallagher is seeking a Client Service Supervisor to lead a Personal Lines team in a hybrid Plano, TX setting. You’ll drive a client-first service experience, optimize workflows, and mentor a skilled group of professionals focused on consistency and quality.

You’ll balance people leadership with client-facing responsibilities, influence service delivery, and use data to inform improvements. Join a culture that values integrity and teamwork while delivering meaningful outcomes.