Hybrid Client Services Coordinator

Rand Mutual - RMA; Parktown (NC); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements (remote +in

Job summary

Rand Mutual Assurance is seeking a Client Service Administrator reporting to the Team Leader: New Business. You will support the sales team with administrative and coordination functions to ensure effective service delivery to all stakeholders.

Responsibilities include telephonic and email query management, weekly/monthly reports, sales tracking, and assisting with sales strategies while staying current on product launches to keep the team aligned.

Qualifications

• Grade 12/Matric and Diploma in Business Management.
• 3 years sales administrative support experience.
• Advanced MS Office skills (Word, Excel, Outlook).
• Strong organisational and time-management abilities.
• Excellent verbal and written communication.

Responsibilities

• General administration support to the Key Account Executive.
• Standby assistance to Key Account Executive.
• Telephonic and email query management.
• Provide data and guides to help the sales team.
• Develop and monitor performance indicators.
• Manage sales tracking tools and report on important information.
• Stay up to date with new product and feature launches.
• Inter department enquiry management.
• Excellent customer service and effective communication.

Skills

Verbal and written communication

Organising and planning

Attention to detail

Customer centricity

Ability to work under pressure

Education

Grade 12 / Matric

NQF5 / Diploma in Business Management

Tools

MS Office

Job description

Rand Mutual Assurance is seeking a Client Service Administrator reporting to the Team Leader: New Business. You will support the sales team with administrative and coordination functions to ensure effective service delivery to all stakeholders.

Responsibilities include telephonic and email query management, weekly/monthly reports, sales tracking, and assisting with sales strategies while staying current on product launches to keep the team aligned.