Client Success Liaison - Hybrid & High-Impact Support

Broadridge Financial Solutions; Kansas City (MO); Hybrid; USD 50,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Broadridge Financial Solutions in Kansas City, MO is seeking a Client Service Specialist to support sales teams, vendors, materials, and clients in a hybrid office setting.

The role requires strong communications, high-accuracy performance in a high-volume environment, and experience with direct marketing terminology, print, and web development (HTML/CSS). You’ll collaborate with internal teams and guide clients through Broadridge’s product offerings.

Qualifications

• Knowledge of direct marketing terminology, print, graphic, bindery, working with paper manufacturing and vendors.
• Proven proficiency in maintaining clients, high client satisfaction and overall client advocacy.
• Strong use of MS Office suite of products.
• Extremely detail oriented, ability to multi-task and excellent follow-up skills.
• Web Development (HTML, CSS) experience.
• Adobe Acrobat.

Responsibilities

• Shift: Monday - Friday 8:00am - 5:00pm.
• Work with DST/BFDS clients.
• Quoting DRM multiple print mailings that requires quick turnaround.
• Guide clients through Broadridge’s various product offerings.
• Display successful time management skills and maintain an ability to multi-task work with a variety of internal applications to provide clients with samples of Broadridge products.
• Monitor the effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations are efficient.
• Coordinate testing for process enhancements.
• Work collectively within a team environment while also managing your own dedicated client deliverables.
• Maintains a demeanor of professionalism at work and begins to adopt Best Practices.
• Share ideas for process improvement and process efficiencies.

Skills

Direct marketing

Print and bindery

Vendor management

MS Office

Attention to detail

Web development (HTML/CSS)

Adobe Acrobat

Client relationship management

Job description

Broadridge Financial Solutions in Kansas City, MO is seeking a Client Service Specialist to support sales teams, vendors, materials, and clients in a hybrid office setting.

The role requires strong communications, high-accuracy performance in a high-volume environment, and experience with direct marketing terminology, print, and web development (HTML/CSS). You’ll collaborate with internal teams and guide clients through Broadridge’s product offerings.