Client Services Administrator (12 months Contract)

Rand Mutual - RMA; Parktown (NC); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements (remote +in

Job summary

Rand Mutual Assurance is seeking a Client Service Administrator reporting to the Team Leader: New Business. You will support the sales team with administrative and coordination functions to ensure effective service delivery to all stakeholders.

Responsibilities include telephonic and email query management, weekly/monthly reports, sales tracking, and assisting with sales strategies while staying current on product launches to keep the team aligned.

Qualifications

• Grade 12/Matric and Diploma in Business Management.
• 3 years sales administrative support experience.
• Advanced MS Office skills (Word, Excel, Outlook).
• Strong organisational and time-management abilities.
• Excellent verbal and written communication.

Responsibilities

• General administration support to the Key Account Executive.
• Standby assistance to Key Account Executive.
• Telephonic and email query management.
• Provide data and guides to help the sales team.
• Develop and monitor performance indicators.
• Manage sales tracking tools and report on important information.
• Stay up to date with new product and feature launches.
• Inter department enquiry management.
• Excellent customer service and effective communication.

Skills

Verbal and written communication

Organising and planning

Attention to detail

Customer centricity

Ability to work under pressure

Education

Grade 12 / Matric

NQF5 / Diploma in Business Management

Tools

MS Office

Job description

THE JOB AT A GLANCE

As the Client Service Administrator, you will be reporting into the Team Leader: New Business. Your role is to support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.

Job Description

THE JOB AT A GLANCE

As the Client Service Administrator, you will be reporting into the Team Leader: New Business. Your role is to support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.

What You Will Do

• General administration support to Key account Executive
• Standby assistance to Key account executive
• Telephonic and e-mail query management
• And effective feedback to clients
• NON-COID New business management and professional feedback
• Weekly and monthly reports management
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with Key account executive to develop specific sales strategies and ensuring happy clients
• Stay up to date with new product and feature launches and ensure sales team is on board
• Inter department enquiry management
• Excellent customer service and effective communication.

What You'll Bring To The Table

• Grade 12 qualification/Matric Certificate
• NQF5/Diploma in Business Management
• 3 years sales administrative support experience
• Advanced Computer literacy - MS Office skills
• Ability to organise
• Ability to work under pressure
• Attention to detail and accuracy skill
• Verbal and written communication skills
• Professional personal presentation skills
• Customer centricity
• Information management skills
• Organising and planning skills
• Coordinating meetings
• High Numeracy skills

What You Will Get In Return

We offer great opportunities for personal and professional development in a stable company that’s 130 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 21 days please consider your application unsuccessful.

Closing date: 4th October 2026

Our Commitment to transformation

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.