Hybrid Client Relations & Projects Lead

Veritiv Corporation; Dallas (TX); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Veritiv Corporation in Grand Prairie (Dallas area) is seeking a Customer Relations Project Manager for a hybrid role. You will drive performance from the site level to national accounts, leading projects from inception to completion.

Responsibilities include managing order flow, coordinating with sales, leading quoting and profitability efforts, and ensuring data accuracy while implementing national programs locally. Requires 3–5 years' experience and ERP knowledge.

Qualifications

• 3–5 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills are required.
• Knowledge of major ERP software applications such as SAP, Oracle, or PeopleSoft.

Responsibilities

• Oversee End-to-End Order Management: Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.
• Support Sales & Customer Communication: Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.
• Manage Quoting & Profitability: Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.
• Coordinate Supply Chain & Lead Times: Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.
• Prevent & Manage Backorders: Monitor inventory and usage trends to prevent stockouts, expedite orders, and manage backorders or cancellations appropriately.
• Ensure Data & Invoicing Accuracy: Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.
• Lead Quality & Testing Programs: Address product or service issues, manage corrective actions, and coordinate sampling/testing programs
• Implement National Programs Locally: Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.

Skills

Strong interpersonal skills

Ability to quickly absorb new software

Education

Bachelor’s Degree Preferred

Tools

SAP

Oracle

PeopleSoft

Job description

Veritiv Corporation in Grand Prairie (Dallas area) is seeking a Customer Relations Project Manager for a hybrid role. You will drive performance from the site level to national accounts, leading projects from inception to completion.

Responsibilities include managing order flow, coordinating with sales, leading quoting and profitability efforts, and ensuring data accuracy while implementing national programs locally. Requires 3–5 years' experience and ERP knowledge.