Manager, Client Operations

Publicis Commerce; Chicago (IL); Hybrid; USD 75,000 - 108,000; Full time

Benefits offered by this job

Paid family care

Adoption support

Fertility support

Pet adoption assistance

Tuition assistance

Flexible time off

Matching gifts

Work from anywhere program

Job summary

Publicis Commerce is seeking a Manager, Client Operations to lead a high-performing team and ensure efficient scoping, budgeting, and process execution. The role supports the Operations Director and client leads, aligning resources to deliver best-in-class service.

Applicants should have a bachelor’s degree in advertising/marketing and 3+ years in marketing or operations, preferably in agency or project management, with strong proficiency in MS Office.

Qualifications

• Bachelor’s degree in advertising, marketing, business or related field
• 3+ years of marketing or operations experience, agency or project management preferred
• Interest in the operations discipline
• Experience in shopper marketing is a plus
• Proficiency in Word, Excel and PowerPoint
• Ability to manage time, adhere to strict timelines, multitask and work under pressure
• Ability to support client operations and procurement
• Detail oriented
• Proactive and dependable in execution
• Enthusiastic, solution-oriented attitude
• Desire to learn all aspects of the assigned client scope and tactics
• Effective interpersonal skills across functions
• Conscientious work ethic

Responsibilities

• Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements
• Own staff allocation and budget reports
• Manage scopes and ensure the team is funded and reports 90% billable
• Support building tools to assist scoping (e.g., AI/Marilyn integration)
• Help implement new roles or ways of working to meet client needs
• Coordinate and recap weekly meetings on issues and updates
• Support in developing and contributing to QBRs
• Execute solutions to resolve issues
• Coordinate RFI/RFP responses to identify needs, resources, and staff allocation
• Coordinate agenda/content for VP team meetings
• Work with Project Management on monthly financial updates
• Optimize funding/utilization based on monthly reports
• Help onboard new team members and clients
• Deploy training to improve productivity (e.g. brief training)
• Schedule and participate in ongoing best practices forums

Skills

Operations experience

Agency experience

MS Office proficiency

Detail oriented

Cross-functional teamwork

Education

Bachelor’s degree in advertising, marketing, business

Tools

Word

Excel

PowerPoint

Job description

Company Description

About Publicis Commerce: Informed by data, our passionate team strives to deliver Hero Moments for our clients’ brands in the final mile of the retail customer journey. We pride ourselves on being able to provide winning client solutions delivered across 7 core capability areas: Data & Consumer Insights; Shopper Marketing & Integrated RTM; Field Marketing; Events & Activations; Promotional, Risk, Reward & Loyalty and Retail POS Strategy.

Company Description

About Publicis Commerce: Informed by data, our passionate team strives to deliver Hero Moments for our clients’ brands in the final mile of the retail customer journey. We pride ourselves on being able to provide winning client solutions delivered across 7 core capability areas: Data & Consumer Insights; Shopper Marketing & Integrated RTM; Field Marketing; Events & Activations; Promotional, Risk, Reward & Loyalty and Retail POS Strategy.

Overview

We’re seeking a Manager, Client Operations. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards, and supports the Operations Director and team by managing scoping and establishing processes and ways of working to consistently deliver a best-in-class product and service. Candidates must reside within a commutable distance to our Detroit (Troy), Chicago or Cincinnati locations for a hybrid work schedule.

Key Job Responsibilities

• Operations Director Support
• Financials
• Onboarding and Training

Performance Expectations

Business Support

• Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements
• Own staff allocation and budget reports
• Manage scopes and process to ensure team is both funded and reports at 90% billable.
• Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration)
• Help implement new roles or ways of working to meet client needs
• Coordinate and recap weekly meetings to discuss present and future issues/updates
• Support Operations Lead and Client Lead in developing and contributing to QBRs
• Execute solutions to resolve issues
• Work closely with Operations Lead and New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations
• Coordinate agenda and content for VP team meetings

Financials

• Work with Project Management on monthly financial updates
• Optimize funding/utilization based on monthly reports

Onboarding and Training

• Help onboard new team members and Clients
• Deploy training to improve overall productivity (e.g. brief training)
• Schedule and participate in ongoing best practices forums

Skillsets Required

• Bachelor’s degree in advertising, marketing, business or related field
• 3+ Years of marketing or Operations experience, agency or project management experience preferred
• Interest in the Operations discipline
• Experience in Shopper Marketing is a plus
• Proficiency in Word, Excel and PowerPoint
• Ability to manage time, adhere to strict timelines, multitask and work well under pressure
• Ability to support with Client Operations and Procurement
• Detail Oriented
• Proactive nature in the seeking of work/responsibility
• Dependability in execution of work and as member of assigned team
• Enthusiastic, solution-oriented attitude in accepting work/new challenges
• Desire to learn all aspects of the assigned client scope of work and tactics
• Effective interpersonal skills working well across functions
• Conscientious work ethic

Additional Information

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

Publicis Commerce is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $75,050.00 - USD $107,835.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/19/2026.