Hybrid Customer Support Analyst | Problem Solver

StartupNWA; Rogers (AR); Hybrid; USD 33,000 - 40,000; Full time

Job summary

SPS Commerce, a leading cloud-based supply chain management solutions provider, seeks a Customer Support Analyst in Rogers for a hybrid role. You will engage customers through phone, email and chat to resolve issues, perform root cause analyses, and document interactions in the CRM, while collaborating with internal teams to ensure customer success.

The role requires 1–3 years in customer support, strong communication, and the ability to work independently with some evening or weekend on-call

Qualifications

• Minimum 1–3 years in customer support or technical help desk.
• Strong verbal and written communication能力.
• Ability to work independently and manage shifting priorities.

Responsibilities

• Engage with customers via phone, email and chat to resolve issues.
• Conduct root-cause analyses to improve customer outcomes.
• Log and track interactions in the CRM and follow up as needed.
• Refer issues to internal teams when necessary.
• Stay adaptable across multiple SPS Commerce products and services.

Skills

Customer support

Communication skills

Independence

Teamwork

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office

Job description

SPS Commerce, a leading cloud-based supply chain management solutions provider, seeks a Customer Support Analyst in Rogers for a hybrid role. You will engage customers through phone, email and chat to resolve issues, perform root cause analyses, and document interactions in the CRM, while collaborating with internal teams to ensure customer success.

The role requires 1–3 years in customer support, strong communication, and the ability to work independently with some evening or weekend on-call