Hybrid Client Care Tech Support - Growth & Training

COCC; Rocky Hill (CT); Hybrid; USD 53,000 - 72,000; Full time

Benefits offered by this job

Hybrid schedules

Paid time off

Training & onboarding

Employee development programs

SANS training

Pluralsight training

CBTNuggets training

Competitive compensation

On-site fitness centers

Wellness incentives

Career coaching

DEIB initiatives

Financial planning assistance

Peer recognition

Job summary

COCC in Rocky Hill, CT is seeking a Help Desk Analyst to analyze, support, and resolve customer technical issues across operating systems, applications, data communications, and hardware peripherals. You will assist the Technical Consulting Group with onsite and remote client engagements.

The role requires a Bachelor’s degree or equivalent work experience and at least one year in a help desk role, with 1+ years supporting Microsoft environments.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1 year of help desk experience.
• 1+ years supporting Microsoft OS environments.
• Strong communication and teamwork skills.

Responsibilities

• Analyze and resolve customer technical issues across OS, applications, data, email, and hardware.
• Assist the Technical Consulting Group with onsite and remote client engagements.
• Meet service level objectives and ensure timely incident resolution.
• Coordinate and manage escalations professionally.
• Perform preventative maintenance and system health activities.
• Deploy OS and third-party software updates to customers.
• Assist with testing and validation of updates prior to deployment.
• Identify risks and help implement resolutions.
• Participate in customer projects and technology upgrades.

Skills

Customer support

Communication skills

Teamwork

Problem solving

Education

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience

Job description

COCC in Rocky Hill, CT is seeking a Help Desk Analyst to analyze, support, and resolve customer technical issues across operating systems, applications, data communications, and hardware peripherals. You will assist the Technical Consulting Group with onsite and remote client engagements.

The role requires a Bachelor’s degree or equivalent work experience and at least one year in a help desk role, with 1+ years supporting Microsoft environments.