Hybrid Banking Tech Support Specialist

COCC; Rocky Hill (CT); Hybrid; USD 53,000 - 72,000; Full time

Benefits offered by this job

Hybrid schedules

Paid time off

On-site fitness centers

Wellness incentives

Career development programs

Training resources

Professional recognition

Job summary

COCC is seeking a Client Care Tech Support - Technical Support Specialist I in Rocky Hill, CT, to deliver customer-focused technical support for banking customers. The role is hybrid onsite, combining on-site and remote work with strong emphasis on issue resolution and service levels.

The ideal candidate has a bachelor’s degree in CS/IT or related field (or equivalent), 1+ year help desk experience, and solid Windows, Java, and Microsoft Office skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Minimum 1 year of experience in an industry standard help desk role.
• 1+ years of experience supporting customers in a multiple Microsoft operating system environment.
• Ability to communicate effectively with all levels of staff and management both verbally and in writing.
• Ability to operate, install, configure, and maintain Microsoft Windows Operating Systems.
• Experience supporting standard Windows applications, Java, and Microsoft Office.
• Experience supporting custom Windows applications.

Responsibilities

• Analyze, support, and resolve customer technical issues related to operating systems, applications, data communications, firewalls, email, remote access, software, and hardware peripherals.
• Assist the Technical Consulting Group with onsite and remote client engagements.
• Meet established service level objectives and maintain timely resolution of assigned incidents and requests.
• Coordinate and manage escalations in a timely and professional manner.
• Perform preventative maintenance and system health activities.
• Deploy operating system and third-party software updates to assigned customers.
• Assist with testing and validation of updates prior to customer deployment.
• Identify areas of risk or concern and assist with developing and implementing resolutions.
• Participate in customer projects, technology upgrades, and other company initiatives as needed.

Skills

Communication skills

Team collaboration

Accountability

Windows OS proficiency

Problem solving

Education

Bachelor’s degree in CS/IT or related field

Tools

Microsoft Windows

Microsoft Office

Java

Job description

COCC is seeking a Client Care Tech Support - Technical Support Specialist I in Rocky Hill, CT, to deliver customer-focused technical support for banking customers. The role is hybrid onsite, combining on-site and remote work with strong emphasis on issue resolution and service levels.

The ideal candidate has a bachelor’s degree in CS/IT or related field (or equivalent), 1+ year help desk experience, and solid Windows, Java, and Microsoft Office skills.