Hybrid Claims Support Specialist II

ACS Auto Club Services, Inc.; Ann Arbor (MI); Hybrid; USD 26,000 - 32,000; Full time

Job summary

ACS Auto Club Services, Inc. is seeking a Claims Operations Specialist in Dearborn, MI. The role focuses on complex payment and reconciliation processes, with hybrid work and in-office training for the first 90 days.

The position can involve rotating in-office days based on role responsibilities. Responsibilities include independent analysis, reviewing documents for accuracy, and assisting teammates while maintaining high standards for customer experience and financial integrity of claims.

Qualifications

• High School Diploma or equivalent required.
• 3+ years in processing, customer service or admin.
• Driver’s license may be required for in-person work.

Responsibilities

• Provide advanced support to the Claims department across multiple lines and systems.
• Work independently with limited supervision on analysis, research, and problem solving.
• Handle inbound/outbound calls to resolve claim needs and ensure accuracy.

Skills

Multi-tasking

Attention to detail

Communication skills

Customer service experience

Independent work

Banking experience

Team environment

Technical skills

Data entry

Education

High School Diploma or equivalent

Valid driver’s license (if in-person inspections)

Tools

PC software

Job description

ACS Auto Club Services, Inc. is seeking a Claims Operations Specialist in Dearborn, MI. The role focuses on complex payment and reconciliation processes, with hybrid work and in-office training for the first 90 days.

The position can involve rotating in-office days based on role responsibilities. Responsibilities include independent analysis, reviewing documents for accuracy, and assisting teammates while maintaining high standards for customer experience and financial integrity of claims.