Hybrid Claims Support Specialist

Next Insurance, Inc.; Amelia (OH); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance PPO/HDHP

Vision and dental insurance

Disability insurance

401k with match

Paid time off (24 days/yr)

Job summary

American Modern Insurance Group, Inc. in Amelia, OH is seeking a compassionate Customer Service Representative to support policyholders during claims.

This high-volume, hybrid role requires handling 80-100 calls daily with 5-7 minute average times, documenting details, and guiding customers through the claims process. The position offers a comprehensive benefits package and a schedule Monday–Friday, with potential overtime during catastrophes.

Qualifications

• 1+ year of customer service experience (call center preferred).
• Strong communication with empathy and active listening.
• Ability to learn quickly and maintain accuracy in fast paced environment.

Responsibilities

• Provide empathetic, professional support to policyholders via inbound calls.
• Enter claim details accurately into claim software during calls.
• Answer inquiries on claim status, settlements, and required documentation.
• Utilize Microsoft Office daily to document customer interactions.

Skills

Customer service

Call center experience

Empathy

Active listening

Multitasking

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

American Modern Insurance Group, Inc. in Amelia, OH is seeking a compassionate Customer Service Representative to support policyholders during claims.

This high-volume, hybrid role requires handling 80-100 calls daily with 5-7 minute average times, documenting details, and guiding customers through the claims process. The position offers a comprehensive benefits package and a schedule Monday–Friday, with potential overtime during catastrophes.