Hybrid Claims Admin Specialist - Empathetic Service & Data

Employment Opportunities; Indiana (PA); Hybrid; USD 2,915,000 - 3,892,000; Full time

Benefits offered by this job

Medical and prescription insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Accounts

Paid Time Off

401(k) Plan with company match

Pension Plan

Life and disability insurance

Wellness Program and EAP

Clinic access (Indianapolis, Charlotte

Cincinnati)

Job summary

OneAmerica Financial is seeking a Claims Admin to support the Claims teams with timely and accurate administrative work that helps customers feel secure and cared for. The role emphasizes processing claims, data entry, and consistent customer service across all groups.

The position offers hybrid work in Indianapolis, IN with some work-from-home eligibility and a compensation range disclosed for transparency, plus a comprehensive benefits package and potential annual incentives.

Qualifications

• Bachelor's Degree and/or minimum of 1 year working in a fast-paced office environment preferred.
• Knowledge of insurance administration terms is a plus.
• Working knowledge of Microsoft Word and Outlook.
• Familiarity with claim processing systems and administrative platforms preferred.
• Time management and ability to prioritize tasks.
• Accurate data entry and document management skills.
• Empathy and responsiveness in customer interactions
• Ability to learn and adapt to new software tools.
• High School Diploma required, or any combination of education and experience which would provide an equivalent background.

Responsibilities

• Claims Processing Support: Request, verify, and collect claim documentation via phone or written communication.
• Workflow Adherence: Follow established procedures and maintain high-quality standards.
• Data Entry: Input claim data across various lines of business (e.g., annuity, disability, life insurance).
• Customer Service: Provide consistent, empathetic service across all customer groups.
• Documentation: Maintain clear and compliant records of all communications and claim activities.
• Correspondence: Communicate with stakeholders (agents, beneficiaries, physicians, etc.) while maintaining confidentiality.
• Team Collaboration: Support team goals and participate in projects.
• Adaptability: Embrace change, suggest improvements, and support innovation.

Skills

Data entry

Customer service

Time management

Empathy

Microsoft Word

Outlook

Communication

Education

Bachelor's Degree

High School Diploma

Tools

Claim processing systems

Job description

OneAmerica Financial is seeking a Claims Admin to support the Claims teams with timely and accurate administrative work that helps customers feel secure and cared for. The role emphasizes processing claims, data entry, and consistent customer service across all groups.

The position offers hybrid work in Indianapolis, IN with some work-from-home eligibility and a compensation range disclosed for transparency, plus a comprehensive benefits package and potential annual incentives.