Claims Admin Support Specialist (Hybrid)

OneAmerica Financial; Indianapolis (IN); Hybrid; USD 2,915,000 - 3,892,000; Full time

Benefits offered by this job

Medical & prescription, dental, vision

Health Savings Account & Flexible Sp.

Paid Time Off

Parental leave

401(k) Plan with company match

Pension Plan

Life & disability insurance

Wellness Program

Employee assistance program

Clinic access (Indianapolis, Charlotte

Job summary

OneAmerica Financial is seeking a Claims Admin to provide timely, accurate administrative support to the Claims teams, helping customers feel secure and cared for. The role focuses on processing claims, data entry, documentation, and stakeholder communication while upholding confidentiality and compliance.

It offers a hybrid work arrangement in Indianapolis and a competitive benefits package. The position requires strong organizational skills and the ability to adapt to evolving software tools

Qualifications

• Bachelor's degree and/or 1 year in a fast-paced office environment preferred.
• Knowledge of insurance administration terms a plus.
• Working knowledge of Microsoft Word and Outlook.
• Familiarity with claim processing systems and administrative platforms preferred.
• Time management and ability to prioritize tasks.
• Accurate data entry and document management skills.
• Empathy and responsiveness in customer interactions
• Ability to learn and adapt to new software tools.
• High School Diploma required, or any combination of education and experience which would provide an equivalent background.

Responsibilities

• Claims Processing Support: Request, verify, and collect claim documentation via phone or written communication.
• Workflow Adherence: Follow established procedures and maintain high-quality standards.
• Data Entry: Input claim data across various lines of business (e.g., annuity, disability, life insurance).
• Customer Service: Provide consistent, empathetic service across all customer groups.
• Documentation: Maintain clear and compliant records of all communications and claim activities.
• Correspondence: Communicate with stakeholders (agents, beneficiaries, physicians, etc.) while maintaining confidentiality.
• Team Collaboration: Support team goals and participate in projects.
• Adaptability: Embrace change, suggest improvements, and support innovation.

Skills

Empathy & responsiveness in customer

Time management

Accurate data entry

Learn new software tools

Education

Bachelor's degree + 1 year office experience

High School Diploma or equivalent

Tools

Microsoft Word

Outlook

Claim processing systems

Job description

OneAmerica Financial is seeking a Claims Admin to provide timely, accurate administrative support to the Claims teams, helping customers feel secure and cared for. The role focuses on processing claims, data entry, documentation, and stakeholder communication while upholding confidentiality and compliance.

It offers a hybrid work arrangement in Indianapolis and a competitive benefits package. The position requires strong organizational skills and the ability to adapt to evolving software tools