Hybrid Claims Specialist: Auto & Property Expert

State-Farm-319b4913; Dunwoody (GA); Hybrid; USD 63,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus

Educational benefits

Job summary

State Farm is seeking qualified candidates for a hybrid Claim Specialist role to support customers through the claims process with Remarkable service. You will investigate, evaluate, negotiate, and settle claims across auto and property lines while applying policy knowledge and regulatory understanding.

Responsibilities include handling high-volume calls, multi-tasking in a fast-paced environment, and delivering customer‑centric support.

Qualifications

• Bachelor's degree preferred or equivalent work experience
• Experience as a Claim Specialist in the insurance industry, auto and/or property claims
• Proficiency in CCC, Xactimate, XactContents and other estimating/evaluation tools
• Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
• Familiarity with state/local regulations and compliance requirements
• Proven ability to assess damages, estimate repair costs, and negotiate settlements

Responsibilities

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, and damages
• Handling high-volume inbound and outbound calls, tailoring conversations to the claims
• Effectively managing work through feature-driven task queues in a fast-paced call center
• Supporting customers through personalized, caring, and simple interactions

Skills

CCC software

Xactimate

XactContents

Insurance policies

Regulations knowledge

Communication skills

Empathy

Analytical skills

Multi-tasking

Accountability

Resourcefulness

Education

Bachelor's degree or equivalent

Tools

CCC

Xactimate

XactContents

Job description

State Farm is seeking qualified candidates for a hybrid Claim Specialist role to support customers through the claims process with Remarkable service. You will investigate, evaluate, negotiate, and settle claims across auto and property lines while applying policy knowledge and regulatory understanding.

Responsibilities include handling high-volume calls, multi-tasking in a fast-paced environment, and delivering customer‑centric support.