Claim Specialist-Auto/Property-Hybrid

State-Farm-319b4913; Richardson (TX); Hybrid; USD 63,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

Benefits package

Training programs

Job summary

State Farm is seeking a Claims Specialist to support auto and property claims in a hybrid role based in Richardson, Texas. You will investigate, evaluate, negotiate, and settle claims while applying policy knowledge and regulatory requirements to determine coverage and damages.

You will handle high-volume calls, communicate with customers, agents, and stakeholders, and work in a team to deliver Remarkable service.

Qualifications

• Bachelor's degree in a related field preferred or equivalent work experience.
• Experience as a Claim Specialist in auto and/or property claims with CCC, Xactimate, XactContents.
• Strong knowledge of auto/property policies, coverage and claim handling practices.
• Familiarity with state regulations and compliance requirements.
• Proven ability to assess damages, estimate repairs, and negotiate settlements.

Responsibilities

• Investigating, evaluating, negotiating, and settling claims.
• Applying policy knowledge and regulations to determine coverage, liability, and damages.
• Handling high-volume inbound and outbound calls and written communications.
• Managing multiple tasks in a fast-paced claim environment.
• Providing empathetic, customer-focused interactions.

Skills

CCC software

Xactimate

XactContents

Policy knowledge

Negotiation

Communication

Empathy

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Xactimate software

XactContents software

Job description

Overview

Please be aware that this is a proactive job posting intended to create a pool of qualified candidates for future job openings. You may be required to complete employment screenings in advance of identified openings. You will be contacted if a position matching your qualifications becomes available.

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Grow Your Skills, Grow Your Potential

Responsibilities

State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders. Not Human or Digital. Human + Digital, working together.

Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
• Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Supporting our customers through personalized, caring, and simple interactions

Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align.

Some of the areas we hire Claim Specialists for could include any of the following:

• Personal Injury/Medical Payments (PIP/MPC): Handles first‑party medical coverage for customers injured in an automobile accident
• Special Investigative Unit (SIU): Handles high-volume, complex auto and property claims involving NICB indicators of fraud to determine if specialized investigation is needed
• Auto Property Complex: Handles high-volume, mid-to-high complexity property damage claims, not involving personal injury
• Auto Total Loss: Settles auto claims where a vehicle is deemed a total loss
• Auto Weather Catastrophe: Handles weather‑related auto claims
• Property Team: Handles low‑severity Home and Renters claims in a team environment. Claims are primarily theft‑related as well as minor weather and other types of property losses
• Boat, Commercial, Farm/Ranch Unit (BCFR): Handles commercial and boat claims
• Fire Property Stewardship: Handles property claims involving both weather‑related events and non‑weather‑related incidents

Qualifications

Preferred:

• Bachelor's degree in a related field is preferred or equivalent work experience
• Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
  • Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
  • Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
  • Familiarity with state or local regulations and compliance requirements
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements

Competitive candidates also demonstrate the following:

• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective empathy and de‑escalation skills to handle difficult/emotional conversations with a customer‑minded focus
• Detail‑oriented with strong organizational and analytical skills
• Strong critical thinking and decision‑making skills
• Ability to multi‑task across technical platforms
• Accountability
• Resourcefulness

Additional Details:

• Employees must successfully complete all required training, including applicable proficiency, licensing exam(s) and background checks required of various state(s)
• State Farm recently implemented new pre‑employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Our Benefits

Because work‑life balance is a priority at State Farm, compensation is based on our standard 38:45‑hour work week!

• Potential starting salary range: $63,089.65 - $71,710.00
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in‑network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top‑notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave and your……
• Give Back! We offer several ways to give back through our Matching Gift Program..
• Finish Strong! Plan for retirement using free financial advisers…… S……s

Visit our State Farm Careers page for more information on our