Hybrid Claims Service Advocate

Arbella Insurance Group; Bridgewater (MA); Hybrid; USD 49,000 - 51,000; Full time

Benefits offered by this job

Nurse & wellness resources

Tuition assistance

Diversity & Inclusion Council

Volunteer opportunities

Mentorship programs

Supportive culture

Job summary

Arbella Insurance Group in Massachusetts is seeking a Claim Service Specialist to support customers who have recently experienced a loss. You will inspect damage, verify documentation, determine coverage and negotiate settlements with poise and fairness. The role emphasizes strong customer service and clear communication.

We offer a hybrid schedule with some work-from-home flexibility after training, plus comprehensive benefits and a culture focused on growth and teamwork.

Qualifications

• Commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills.
• Highly effective time management.
• Strong attention to detail, accuracy, fairness and impeccable organization.
• A passion for helping others.
• Some customer service work experience preferred.

Responsibilities

• Advocate for our customers through effective communication and problem solving.
• Inspect the damage and document all relevant details for claims.
• Determine coverage, liability and reserves and report on settlements.
• Negotiate settlements with individuals, attorneys and other carriers with professionalism.
• Maintain well‑written files and keep teams up to date on claims.

Skills

Customer service

Communication skills

Time management

Attention to detail

Organization

Teamwork

Job description

Arbella Insurance Group in Massachusetts is seeking a Claim Service Specialist to support customers who have recently experienced a loss. You will inspect damage, verify documentation, determine coverage and negotiate settlements with poise and fairness. The role emphasizes strong customer service and clear communication.

We offer a hybrid schedule with some work-from-home flexibility after training, plus comprehensive benefits and a culture focused on growth and teamwork.