Claims Associate

Aston Carter; United States; Hybrid; USD 49,000 - 58,000; Full time

Benefits offered by this job

Health, dental and vision plans

PTO

Job summary

Aston Carter in Lincoln, NE seeks a Claims Associate to handle member inquiries, explain benefits, and resolve claims across multiple systems. The role emphasizes professional communication, accuracy, and organized multitasking in a hybrid work setting.

The position requires at least 1 year of customer service experience and a High School Diploma, with a pay range of $49,000 to $58,000 annually. Training supports a flexible schedule and on-site/hybrid work arrangements.

Qualifications

• Professional phone etiquette.
• Telephone customer service experience, comfortable taking inbound and outbound calls.
• Strong technical aptitude with proficiency in Microsoft Office products, including a claim system.
• Reliability and accountability for attendance and adherence to a hybrid schedule.
• At least 1 year of customer service experience required.
• High School Diploma required.

Responsibilities

• Answer an average of 20-25 calls daily, explaining medical or vision claims.
• Help members understand their Explanation of Benefits, research claim status, payment information, deductibles, copays, and eligibility questions.
• Resolve concerns or elevate complex issues when necessary.
• Document call details, complete follow-up tasks, and other assigned duties.

Skills

Phone etiquette

Call center experience

Microsoft Office

Claim system

Hybrid schedule adherence

Customer service experience

Education

High School Diploma

Tools

Microsoft Office

Claim system

Job description

Job Title: Claims Associate

Job Description

As a Claims Associate, you will be responsible for handling member inquiries, providing clear and accurate information regarding benefits and claims, and navigating multiple systems simultaneously to resolve questions efficiently. You will maintain professionalism and remain calm, detail-oriented, and organized when working on several tasks to ensure clear and supportive delivery to our members on every call.

Responsibilities

• Answer an average of 20-25 calls daily, explaining medical or vision claims.
• Help members understand their Explanation of Benefits, research claim status, payment information, deductibles, copays, and eligibility questions.
• Resolve concerns or elevate complex issues when necessary.
• Document call details, complete follow-up tasks, and other assigned duties.

Essential Skills

• Professional phone etiquette.
• Telephone customer service experience, comfortable taking inbound and outbound calls.
• Strong technical aptitude with proficiency in Microsoft Office products, including a claim system.
• Reliability and accountability for attendance and adherence to a hybrid schedule.
• At least 1 year of customer service experience required.
• High School Diploma required.

Additional Skills & Qualifications

• Knowledge of medical terminology is a plus.
• Opportunity for coursework/certification assistance after approximately six months.

Work Environment

This role operates in a professional, focused environment, recognized as one of the Top 10 Places to Work in Lincoln. Employees engage in a 'head down and work' culture with limited schedule changes throughout the day. Enjoy monthly food days, cornhole tournaments, annual company outings, and holiday luncheons. Training includes MondayThursday in-office with Friday work-from-home during the first eight weeks, and a hybrid schedule with three in-office days per week post-training. Normal schedule is 8:15-5:00 PM or 9:15-6:00 PM, with rotational later shifts 1-2 times a month.

Job Type & Location

This is a Permanent position based out of Lincoln, NE.

Pay and Benefits

The pay range for this position is $49000.00 - $58000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

13 Paid HolidaysDay one benefitshealth, Dental, Vision (individual and Family plans)PTO

Job Type & Location

This is a Permanent position based out of Lincoln, NE.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a hybrid position in Lincoln,NE.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.