Hybrid Claim Specialist — Auto & Property

State Farm; Bloomington (IL); Hybrid; USD 63,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition assistance

Paid time off

Employee assistance program

Job summary

State Farm in Bloomington, IL is hiring for a Claims Specialist in a hybrid role to support auto and property claims. You will investigate, evaluate, negotiate and settle claims, applying policy knowledge and regulatory requirements while communicating clearly with customers and agents.

Success requires strong empathy, negotiation skills, attention to detail, and the ability to multi-task across digital platforms. Training will be provided; some overtime may be required as part of the role.

Qualifications

• Bachelor's degree is preferred or equivalent work experience.
• Experience as a Claim Specialist in auto and/or property claims with CCC, Xactimate, and XactContents.
• Strong knowledge of auto and/or property policies, coverage and claim handling practices.
• Familiarity with state regulations and compliance requirements.
• Proven ability to assess damages, estimate repair costs, and negotiate settlements.

Responsibilities

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
• Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims
• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Supporting customers through personalized, caring, and simple interactions

Skills

CCC

Xactimate

XactContents

Policy knowledge

Negotiation

Empathy

Education

Bachelor's degree or equivalent

Tools

CCC

Xactimate

XactContents

Job description

State Farm in Bloomington, IL is hiring for a Claims Specialist in a hybrid role to support auto and property claims. You will investigate, evaluate, negotiate and settle claims, applying policy knowledge and regulatory requirements while communicating clearly with customers and agents.

Success requires strong empathy, negotiation skills, attention to detail, and the ability to multi-task across digital platforms. Training will be provided; some overtime may be required as part of the role.