Hybrid Chicago: Developer Support Associate

Okta, Inc.; Chicago (IL); Hybrid; USD 67,000 - 91,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid leave

Hybrid schedule

Weekend rotation

Job summary

Okta in Chicago is seeking a Developer Support Associate to join the global Support Team. This entry-level role supports customers using the Customer Identity Cloud SaaS, handling technical and non-technical issues within SLA.

You will build relationships, collaborate across teams, and grow into roles like Developer Support Engineer. Ideal candidates are graduating between December 2025 and August 2026 with a BS in CS or IS, can communicate clearly, and possess knowledge of HTTP, encryption, and

Qualifications

• Graduating between Dec 2025 and Aug 2026 with a BS in CS/IS or related field.
• Clear communication and problem-solving skills.
• Familiarity with web security concepts and auth mechanisms.

Responsibilities

• Support and maintain customers using the Customer Identity Cloud SaaS within SLA.
• Build and maintain relationships to achieve high customer satisfaction.
• Collaborate with cross-functional teams to exceed expectations.
• Escalate and troubleshoot technical and non-technical issues efficiently.

Skills

HTTP knowledge

Encryption basics

Security concepts

SSO/MFA

JavaScript

Programming basics

Customer focus

Education

Bachelor's degree in Computer Science or related

Job description

Okta in Chicago is seeking a Developer Support Associate to join the global Support Team. This entry-level role supports customers using the Customer Identity Cloud SaaS, handling technical and non-technical issues within SLA.

You will build relationships, collaborate across teams, and grow into roles like Developer Support Engineer. Ideal candidates are graduating between December 2025 and August 2026 with a BS in CS or IS, can communicate clearly, and possess knowledge of HTTP, encryption, and