Developer Support Associate - Chicago (Hybrid) to Engineer

Socket.dev; Chicago (IL); Hybrid; USD 71,000 - 87,000; Full time

Job summary

Okta in Chicago is hiring a Developer Support Associate, an entry-level role on the global Support Team with strong growth potential into Developer Support Engineer or other roles across Okta.

You will act as the primary contact for Customer Identity Cloud customers, delivering technical and non-technical support within SLA, while collaborating with cross-functional teams. Local candidates graduating Dec 2025–Aug 2026 are encouraged to apply, with a hybrid schedule and weekend rotation.

Qualifications

• Bachelor's degree in Computer Science, Information Systems or related technical disciplines; graduating Dec 2025–Aug 2026.
• Strong communication and collaboration skills; customer-focused mindset.
• Familiarity with web security concepts, SSO, MFA, and related technologies.

Responsibilities

• Provide technical and non-technical support for Okta Customer Identity Cloud customers within SLA.
• Build and maintain relationships with clients to ensure satisfaction.
• Collaborate with other departments to exceed customer expectations.
• Operate in a fast-paced, entrepreneurial environment with a customer-first approach.

Skills

Customer-focused

Problem-solving

Cross-team communication

JavaScript

Security concepts

SSO/MFA

New grad readiness

Adaptability

Education

Bachelor's degree in Computer Science or related field

Tools

HTTP basics

Encryption concepts

Job description

Okta in Chicago is hiring a Developer Support Associate, an entry-level role on the global Support Team with strong growth potential into Developer Support Engineer or other roles across Okta.

You will act as the primary contact for Customer Identity Cloud customers, delivering technical and non-technical support within SLA, while collaborating with cross-functional teams. Local candidates graduating Dec 2025–Aug 2026 are encouraged to apply, with a hybrid schedule and weekend rotation.