CBHI Intake Coordinator

Northeast Family Services; Fall River (MA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Summer Fridays–12:30pm closure on most

Health, dental & vision

3 weeks paid vacation

11 paid holidays

Generous sick time including mental健康

401k with up to 4% match

Disability coverage

Life Insurance

Longevity bonus and vacation day

Laptop and cell phone provided

Personal cell phone discount

Job summary

Northeast Family Services is seeking an experienced CBHI Intake Coordinator in Massachusetts to manage registration and admissions for five regions. You will work closely with referral sources and maintain client rosters across waitlists, active, transfers, and discharges.

This role handles intake paperwork, assessments, treatment plans, and monthly CBHI updates. The ideal candidate is highly organized, detail‑oriented, and proficient with payer portals, co-pays, and insurance benefits.

Qualifications

• Experience with CBHI and scheduling across multiple regions.
• At least 1 year of patient intake and scheduling experience.
• Knowledge of payer portals, co-pays, deductibles and benefits.
• Strong interpersonal skills and ability to work in a multidisciplinary team.
• Authorized to work in the U.S. and access to required devices and internet.

Responsibilities

• Manage registration and admissions for five MA regions.
• Coordinate with referral sources through the referral, waitlist, and assignment process.
• Process intake paperwork and clinical documentation (assessments, treatment plans).
• Maintain monthly CBHI updates and verify insurance coverage.
• Answer calls, gather referrals, and schedule client appointments.

Skills

CBHI familiarity

Intake & scheduling

Insurance verification

EHR proficiency

Effective communication

Time management

Team collaboration

Authorization to work in US

Tools

MS Office

Electronic Health Records (EHR)

Job description

Ready for a summer schedule that works for you? Summer Fun Fridays at Northeast Family Services! We close at 12:30pm every Friday from Memorial Day through Labor Day — giving our team more time to relax, recharge, and enjoy the summer sunshine!

Northeast Family Services is seeking an experienced professional to join our growing Massachusetts CBHI team as a CBHI Intake Coordinator! The CBHI Intake Coordinator manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. They are responsible for working closely and extensively with various referral sources throughout the entirety of the referral, waitlist, and assignment process, as well as maintaining client rosters for waitlist, active, transfer, and discharged clients. They process intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans. This role manages the Massachusetts Behavioral Health Access updates on a monthly basis. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments.

To be successful in the CBHI Intake Coordinator position, you should be highly organized, detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.

If you’re looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity! This is a hybrid opportunity!

Qualifications

• Experience working with and helping clients/families with complex behavioral health needs
• Must have prior experience with behavioral health field and familiarity with CBHI performance specifications
• Extensive knowledge or experience of assessing for appropriate level of care for CBHI services and the capacity to effectively manage and/or triage crisis, safety and risk.
• At least 1 year of patient intake and scheduling experience
• Experience reviewing comprehensive assessments and treatment plans
• Working knowledge of insurance benefits and authorizations
• Strong computer literacy, including MS Office and Electronic Health Records (EHR)
• Ability to keep client and company confidences
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong time management and organizational skills
• Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
• Access to a laptop or CPS, high speed secure internet, and a phone required for FFS positions
• Access to high speed secure internet required for Full Time positions

Benefits

• Summer Fun Fridays! Early Friday closures at 12:30pm from Memorial Day through Labor Day
• Health, dental & vision
• 3 weeks paid vacation
• 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
• Generous sick time including mental health days
• After 1 year – 401k retirement plan with up to 4% match
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Longevity award – Monetary bonus and a vacation day annually
• Company provided laptop and cell phone
• Personal cell phone discount

Hours

• Full Time Salary: $45,000 to $55,000