Hybrid Casework Tech – Rehab & Disability Services

Health & Human Services; Smithfield, Johnston (RI, RI); Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Hybrid work schedule

Health insurance

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking an Administrative Specialist I (S) to support Rehabilitation Counselors in Smithfield, NC. The role emphasizes data entry, documentation, and coordination across community partners to help individuals with disabilities pursue employment and independence.

Hybrid-telework is available, with weekly onsite hours. Candidates should have a high school diploma or GED and two years of related administrative experience or an

Qualifications

• Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.
• Proficiency in performing routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
• Demonstrated ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.

Responsibilities

• Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation services.
• Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process.
• Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant
• Monitor the consumer's progress throughout the service delivery process
• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed
• Document service delivery and case progress in the case management system as required by agency policy

Skills

Cultural sensitivity

Data entry

Scheduling

Front-line service

Diversity & inclusion

Education

High school diploma or GED

Job description

The North Carolina Department of Health and Human Services (DHHS) is seeking an Administrative Specialist I (S) to support Rehabilitation Counselors in Smithfield, NC. The role emphasizes data entry, documentation, and coordination across community partners to help individuals with disabilities pursue employment and independence.

Hybrid-telework is available, with weekly onsite hours. Candidates should have a high school diploma or GED and two years of related administrative experience or an