Hybrid Case Admin Lead - Disputes & Compliance

Spot On Talent; Dallas (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid schedule

North Dallas office

AI learning opportunities

Collaborative culture

Health insurance

Home office setup

Job summary

Spot On Talent in North Dallas seeks a hands-on Team Lead to guide a team of Case Administrators in consumer warranty arbitration. This hybrid role combines leadership with direct work, including coaching new hires, handling escalations, and keeping a personal caseload to stay connected to the processes.

You will enforce accuracy, deadlines, and confidential handling of materials, review files for compliance, and drive improvements with technology and AI Tools.

Qualifications

• Experience leading a team in a process‑driven environment with deadlines.
• Strong coaching and onboarding skills for new hires.
• Ability to handle escalations and stay calm under pressure.
• Attention to detail and reliability in documentation and workflows.
• Comfort handling confidential information and sensitive case materials.
• Familiarity with applying AI tools to improve processes.

Responsibilities

• Coach, train, and support a team of Case Administrators, including onboarding new hires
• Serve as the go‑to resource for escalated customer issues, complex disputes, and time‑sensitive scheduling questions
• Carry an ongoing caseload and pitch in on frontline work whenever the team needs it
• Review case files for quality and compliance with program rules, and help fix recurring issues at the root
• Keep workloads balanced and cases moving on time
• Report on team performance and hold regular one‑on‑ones
• Recommend process improvements, including smart use of new technology and AI tools

Skills

Leadership

Coaching

Dispute resolution

Process improvement

Attention to detail

Confidential handling

People management

AI tools familiarity

Tools

AI tools

Job description

Spot On Talent in North Dallas seeks a hands-on Team Lead to guide a team of Case Administrators in consumer warranty arbitration. This hybrid role combines leadership with direct work, including coaching new hires, handling escalations, and keeping a personal caseload to stay connected to the processes.

You will enforce accuracy, deadlines, and confidential handling of materials, review files for compliance, and drive improvements with technology and AI Tools.