Hybrid Carrier Partnerships Lead — Inside Sales & Ops

C.H. Robinson; Memphis (TN); Hybrid; USD 34,000 - 43,000; Full time

Job summary

C.H. Robinson seeks a Capacity Portfolio Representative to blend inside sales, account management, and operational duties. You will grow and manage a carrier portfolio, matching the right truck to shipments with optimal timing and price.

You will engage trucking company owners, dispatchers, and drivers, delivering exceptional service while expanding relationships and driving results. This role includes hybrid office with one remote day per week and a strong onboarding program.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• Ability to build carrier relationships and manage accounts.
• Strong communication, negotiation, and problem-solving skills.
• Willingness to collaborate in-person four days a week with one remote day.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

Skills

Carrier relationships

Negotiation skills

Customer service

Multitasking

Education

Bachelor’s degree

High School Diploma or GED

Tools

Automated booking tools

Carrier website

Mobile apps

Job description

C.H. Robinson seeks a Capacity Portfolio Representative to blend inside sales, account management, and operational duties. You will grow and manage a carrier portfolio, matching the right truck to shipments with optimal timing and price.

You will engage trucking company owners, dispatchers, and drivers, delivering exceptional service while expanding relationships and driving results. This role includes hybrid office with one remote day per week and a strong onboarding program.