Hybrid Card Suite Onboarding & Implementation Analyst I

FIS INC (OLD FIS); Milwaukee (WI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Impactful fintech work

Internal career growth

Learning & development

Inclusive environment

Community involvement

Job summary

Fidelity Information Services, LLC in Milwaukee offers a hybrid role as Card Suite Implementation-Conversion Analyst. You will serve as the primary client contact for onboarding, gathering requirements, configuring Card Suite, and coordinating with internal teams to fulfill project deliverables.

You will build rapport with clients, manage multiple onboarding projects, provide training, and maintain documentation.

Qualifications

• Strong analytical and problem-solving abilities with solid time management.
• Excellent verbal and written communication, including presentations.
• Ability to communicate with all levels of management in a professional manner.
• Knowledge of financial services industry and FIS products.
• Ability to set clear expectations and build morale within the team.

Responsibilities

• Thorough data analysis, requirements gathering, and product mapping with clients
• Configure Card Suite to client specifications
• Coordinate with external developers and clients to onboard
• Lead readiness reviews to ensure smooth conversion
• Provide product and application training during onboarding
• Manage multiple onboarding projects with different delivery dates
• Create/update process guidelines and training materials

Skills

Analytical skills

Problem solving

Teamwork

Conflict management

Time management

Communication skills

Verbal and written communication

Financial services knowledge

FIS product knowledge

Expectation setting

Performance management

Job description

Fidelity Information Services, LLC in Milwaukee offers a hybrid role as Card Suite Implementation-Conversion Analyst. You will serve as the primary client contact for onboarding, gathering requirements, configuring Card Suite, and coordinating with internal teams to fulfill project deliverables.

You will build rapport with clients, manage multiple onboarding projects, provide training, and maintain documentation.