Implementation-Conversion Analyst I

FIS INC (OLD FIS); Milwaukee (WI); Híbrido; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Impactful fintech work

Internal career growth

Learning & development

Inclusive environment

Community involvement

Descripción de la vacante

Fidelity Information Services, LLC in Milwaukee offers a hybrid role as Card Suite Implementation-Conversion Analyst. You will serve as the primary client contact for onboarding, gathering requirements, configuring Card Suite, and coordinating with internal teams to fulfill project deliverables.

You will build rapport with clients, manage multiple onboarding projects, provide training, and maintain documentation.

Formación

• Strong analytical and problem-solving abilities with solid time management.
• Excellent verbal and written communication, including presentations.
• Ability to communicate with all levels of management in a professional manner.
• Knowledge of financial services industry and FIS products.
• Ability to set clear expectations and build morale within the team.

Responsabilidades

• Thorough data analysis, requirements gathering, and product mapping with clients
• Configure Card Suite to client specifications
• Coordinate with external developers and clients to onboard
• Lead readiness reviews to ensure smooth conversion
• Provide product and application training during onboarding
• Manage multiple onboarding projects with different delivery dates
• Create/update process guidelines and training materials

Conocimientos

Analytical skills

Problem solving

Teamwork

Conflict management

Time management

Communication skills

Verbal and written communication

Financial services knowledge

FIS product knowledge

Expectation setting

Performance management

Descripción del empleo

Role location

Hybrid schedule (three days in-office, two days virtual) in one of our locations: MKE, ATL, JAX

About the role

A successful Card Suite Implementation-Conversion Analyst (ICA) works with clients and internal stakeholders to onboard, maintain, or support the Card Suite card fraud product. The ICA is the client’s main point of contact for their project request and is responsible for requirements gathering, configuration, project coordination, deliverables, and at times will leverage employees from technical and/or non-technical disciplines within FIS to fulfill all project requirements for successful completion. FIS ICAs work on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, product functionality, techniques, and evaluating criteria for obtaining results. Regularly interacts with clients, other ICAs, Project Managers, senior Onboarding management and occasionally senior levels of leadership. Requires the ability to quickly build rapport with clients and at times to change the thinking acceptance of others in sensitive situations during the project lifecycle without damage to the relationship. This position requires the ability to communicate, both internally and externally, with line employees and members of leadership.

About the team

Card fraud is an ever-present threat in today’s world. The selected candidate will be working with our business partners and Onboarding Implementation-Conversion Analysts from the Card Fraud team to implement Card Suite.

Your key responsibilities

• Thorough data analysis, requirements gathering, product mapping, assessing client requirements, and discussing any software customization requirements with Product/Development team
• Configuring Card Suite application to the client’s specifications
• Working with external developers and the client to successfully onboard clients
• Coordinating and conducting readiness reviews to ensure conversion is proceeding correctly
• Product and application training for the contracted products during onboarding
• Leading multiple onboarding projects, with differing delivery dates, at the same time
• Creating and updating process guidelines, FAQ’s, training materials as needed

What you bring

Required qualifications:

• Strong analytical, problem-solving, team, conflict management and time management skills
• Ability to utilize judgment in decision making process and decisions related to job tasks and meet tight deadlines
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Knowledge of financial services industry and specifically knowledge of FIS products and services
• Ability to set clear expectations, manage performance and build high morale among team members

Preferred qualifications: Previous knowledge of the Heritage WorldPay and/or FIS Payments One Debit applications would be a plus Previous banking experience in Debit knowledge would be a plus

At FIS, your career journey is yours to shape

We provide the tools, experiences and support to help you reach what's next.

Here’s what else we offer

• Opportunities to make an impact in fintech
• Internal career growth opportunities
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment

FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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