Cards & Payment Services Specialist

Cornerstone Community Financial Credit Union

Troy (MI)

Hybrid

USD 27,552 - 33,062

Full time

14 days+

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Benefits offered by this job

Competitive Base Compensation

Paid Time Off

Health Insurance Coverage

Flexible Spending Accounts (FSA)

Education Assistance

Retirement Benefits

Employee Assistance Program (EAP)

Job summary

A community-focused financial institution in Michigan is seeking a Cards & Payment Services Specialist to manage day-to-day card service tasks. Responsibilities include monitoring and reporting on card portfolios, resolving member issues, and ensuring compliance with regulations. Ideal candidates are detail-oriented with strong communication skills and a high school diploma. This full-time entry-level role offers competitive compensation and benefits, including health insurance and paid time off.

Qualifications

Six months to two years of similar or related experience.
Strong attention to detail and multitasking abilities.

Responsibilities

Monitor, analyze, and report on card portfolios.
Research member situations and resolve card-related issues.
Perform operational activities for VISA credit and debit card programs.
Investigate and process debit/ATM disputes.
Provide outstanding service to all members.
Comply with applicable laws and company policies.

Skills

Strong oral and written communication skills

Strong customer service skills

Excellent organizational and prioritization skills

Basic mathematical skills

Ability to handle sensitive dialogues

Proficiency in Microsoft Word, Excel, Outlook

Education

High school degree or GED

Job description

Join to apply for the Cards & Payment Services Specialist role at Cornerstone Community Financial Credit Union

This position involves day‑to‑day card service operational tasks such as monitoring, analyzing, reporting and making recommendations on all card portfolios and inventories, working with members and team members to resolve card‑related issues, and supporting other CCF payment service platforms including Bill Pay, Zelle, Remote Deposit Capture, and loan payment platforms.

Pay Range

Base pay: $20.00/hr – $24.00/hr. Actual pay will be based on skills and experience.

What You'll Do in This Role

Research member situations and issues relating to cards and/or payment services, collaborating with internal departments as necessary, to resolve concerns and uncover root causes.
Perform operational activities for the VISA credit and debit card programs, reviewing and reporting card inventory, production reports, and services hosted by the card processor, and providing regular status updates for projects and tasks.
Investigate, research, and process debit/ATM disputes meeting required time frames.
Partner with the Risk Management team to process cases related to card services, including CAMS alerts, cardholder disputes, chargebacks, and arbitration processes, and recommend and coordinate fraud and card service training.
Process daily payment services, including Zelle, RDC, Bill Pay, and wallet tokenization.
Provide outstanding service to all members online and offline, aligning with CCF’s vision, mission, and service promises.
Comply with company policies, applicable laws and regulations such as the Bank Secrecy Act, the Patriot Act, and OFAC.

What You'll Bring to CCF

Six months to two years of similar or related experience.
High school degree or GED.
High level of trust, credibility and diplomacy.
Ability to handle sensitive and confidential dialogues with members, team members and vendors.
Strong oral and written communication skills.
Excellent organizational, prioritization and attention‑to‑detail skills.
Proficiency in Microsoft Word, Excel, Outlook.
Working knowledge of credit policies.
Basic mathematical skills and calculator proficiency.
Multitasking between multiple systems to assist members.
Strong customer service skills, able to handle difficult interactions.

The Perks of Being Part of CCF

When you join CCF you’re not just taking a job—you’re joining a community. From milestone anniversaries to our legendary chili cook‑off, we celebrate achievements and build connections.

Competitive Base Compensation: Eligibility for performance‑based incentives.
Paid Time Off: PTO and 13 paid company holidays.
Wellness & Volunteer Time: Extra time off for wellness and community involvement.
Health Insurance Coverage: Low/no deductible medical plan options, plus dental and vision.
Employer‑Paid Coverage: Life insurance; short‑ and long‑term disability.
Flexible Spending Accounts (FSA): Medical and dependent care options.
Education Assistance: Tuition reimbursement and student‑loan repayment support.
Retirement Benefits: 401(k) with up to 4% match and 4% profit‑sharing.
Employee Assistance Program (EAP): Confidential support services.