Hybrid Call Support Specialist

Campbell Soup Company; Hanover (York County); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Short-term disability

Long-term disability

AD&D

Life insurance

401(k) with company match

Paid time off

Holiday pay

On-site fitness center access

Employee matching donations

Job summary

Campbell Soup Company in Hanover, PA is seeking an organized customer support professional to ensure timely responses to distributor inquiries and smooth order management. You will collaborate with sales, operations, and plant teams to maintain accurate processes and delivery timelines.

The role emphasizes multitasking, attention to detail, and ownership of tasks in a hybrid, in-office and remote work setup. Training and growth opportunities are offered along with competitive benefits.

Qualifications

• Associate degree or a minimum of 2 years of related experience.
• Strong attention to detail, organization, and ability to balance multiple tasks.
• Urgency, accuracy, and mental focus in a fast-paced environment.
• Proficiency with Microsoft Office, digital workflow systems, and SAP.
• Ability to communicate effectively, build comfort with customers, and deliver exceptional service.
• Professionalism, ownership, team focus, and a commitment to continuous learning.
• Ability to sit for extended periods, use a phone and computer, and occasionally lift up to 25 lbs.

Responsibilities

• Deliver timely, thorough responses to phone and email inquiries from independent distributor partners (IDPs), sales managers, and DSD operations personnel; maintain inquiry tracking.
• Process and support DSD plant or IDP setup changes.
• Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
• Process special IDP orders in a database system.
• Audit transactions daily through integrity reports.
• Correct IDOC errors, interface errors, and open orders.
• Review and address shared email boxes and ServiceNow items daily.
• Test, support, and implement new systems and process changes.
• Document all required work processes.
• Support independent distributors with order management, settlement, plant closes, call documentation, and issue escalation.
• Draft and submit IDP communications.
• Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports.
• Build strong relationships across sales, operations, plants, and independent distributors.
• Provide holiday support and Saturday coverage as needed.
• Complete other jobrelated duties as assigned.

Skills

Attention to detail

Communication skills

Multitasking

Education

Associate degree or 2 years experience

Tools

SAP

Job description

Campbell Soup Company in Hanover, PA is seeking an organized customer support professional to ensure timely responses to distributor inquiries and smooth order management. You will collaborate with sales, operations, and plant teams to maintain accurate processes and delivery timelines.

The role emphasizes multitasking, attention to detail, and ownership of tasks in a hybrid, in-office and remote work setup. Training and growth opportunities are offered along with competitive benefits.