Hybrid Call Support Associate: Customer Care Champion

The Campbell's Company; Hanover (York County); Hybrid; USD 37,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Paid time off and holidays

Job summary

The Campbell's Company in Hanover is seeking a detail-oriented customer service coordinator to support independent distributors and field teams. You will thrive in a fast-paced environment, delivering timely responses and ensuring accurate order processing.

The role combines in-office and remote work, with training on SAP and MS Office, plus benefits starting on day one, including a 401(k) and wellness programs. Compensation ranges from $37,000 to $50,900 per year.

Qualifications

• Associate degree required or minimum 2 years related experience.
• Strong attention to detail, organization, and ability to balance multiple tasks.
• Proficiency with Microsoft Office, digital workflow systems, and SAP.

Responsibilities

• Deliver timely responses to phone and email inquiries from IDPs, sales managers, and DSD personnel; maintain inquiry tracking.
• Process and support DSD plant or IDP setup changes.
• Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
• Process special IDP orders in a database system.
• Audit transactions daily through integrity reports.
• Build strong relationships across sales, operations, plants, and independent distributors.
• Provide holiday support and Saturday coverage as needed.

Skills

Attention to detail

Organizational skills

Multitasking

Communication skills

Urgency and accuracy

Education

Associate Degree

Tools

SAP

Microsoft Office

Database management systems

Job description

The Campbell's Company in Hanover is seeking a detail-oriented customer service coordinator to support independent distributors and field teams. You will thrive in a fast-paced environment, delivering timely responses and ensuring accurate order processing.

The role combines in-office and remote work, with training on SAP and MS Office, plus benefits starting on day one, including a 401(k) and wellness programs. Compensation ranges from $37,000 to $50,900 per year.