Hybrid Customer Support Specialist - B2B Orders & SAP

campbellsoup; United States; Hybrid; USD 37,000 - 51,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Campbell's in Hanover is seeking a customer service specialist to support independent distributor partners and internal teams, delivering timely responses and managing orders with high accuracy.

The role requires an Associate Degree or 2+ years of related experience, proficiency in Microsoft Office and SAP, and strong communication. The position follows a hybrid schedule with in-office work Tue–Thu and remote Mon/Fri. Campbell's offers day-one benefits and competitive compensation.

Qualifications

• Associate Degree or a minimum of 2 years of related experience.
• Proficiency with Microsoft Office and digital workflow systems.
• Experience with database management systems such as SAP.

Responsibilities

• Deliver timely, thorough responses to phone and email inquiries from IDPs, sales managers, and DSD operations personnel; maintain inquiry tracking.
• Process and support DSD plant or IDP setup changes.
• Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
• Process special IDP orders in a database system.
• Audit transactions daily through integrity reports.
• Correct IDOC errors, interface errors, and open orders.
• Review and address shared email boxes and ServiceNow items daily.
• Test, support, and implement new systems and process changes.
• Document all required work processes.
• Support independent distributors with order management, settlement, plant closes, call documentation, and issue escalation.

Skills

Microsoft Office

Digital workflow systems

Database management systems

SAP

Communication skills

Education

Associate Degree or 2+ years experience

Job description

Campbell's in Hanover is seeking a customer service specialist to support independent distributor partners and internal teams, delivering timely responses and managing orders with high accuracy.

The role requires an Associate Degree or 2+ years of related experience, proficiency in Microsoft Office and SAP, and strong communication. The position follows a hybrid schedule with in-office work Tue–Thu and remote Mon/Fri. Campbell's offers day-one benefits and competitive compensation.