Hybrid Call Center Specialist: Growth & Customer Impact

Luxury Bath Technologies; Salisbury (NC); Hybrid; USD 21,000 - 41,000; Full time

Benefits offered by this job

Hybrid schedule

Paid training

Career advancement

Stable company growth

Job summary

Luxury Bath of Mid Atlantic is seeking a motivated Call Center Specialist in Ocean City, MD. The role offers a hybrid schedule with 3 days in the office and 3 days remote, plus paid training and opportunities for advancement.

You will handle inbound calls, schedule free home consultations, and guide homeowners through the booking process. The position emphasizes strong communication, customer service, and data entry skills, with a collaborative team environment and recognition for success.

Qualifications

• Excellent communication and customer service skills.
• Ability to build rapport quickly with homeowners and manage conversations professionally.
• Proficient data entry and basic computer skills for CRM and scheduling.

Responsibilities

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls from prospective customers.
• Follow proven scripts while personalizing conversations.
• Handle questions and overcome objections professionally.
• Confirm and manage appointment schedules.
• Accurately enter customer information into company systems.
• Maintain detailed records of customer interactions.
• Conduct follow-up and quality control calls.
• Coordinate appointments with canvassing and sales teams.
• Help create an exceptional customer experience from the first call.

Skills

Strong communication

Customer service

Rapport building

Data entry

Basic computer skills

Organizational skills

Multitasking

Job description

Luxury Bath of Mid Atlantic is seeking a motivated Call Center Specialist in Ocean City, MD. The role offers a hybrid schedule with 3 days in the office and 3 days remote, plus paid training and opportunities for advancement.

You will handle inbound calls, schedule free home consultations, and guide homeowners through the booking process. The position emphasizes strong communication, customer service, and data entry skills, with a collaborative team environment and recognition for success.