Hybrid Call Center Specialist – Paid Training & Growth

Luxury Bath Technologies; United States; Hybride; USD 21 000 - 41 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Hybrid work schedule

Paid training

Career advancement

Résumé du poste

Luxury Bath of Mid Atlantic in Ocean City, MD is hiring a Call Center Specialist to schedule free home consultations and answer inbound calls. The role offers a hybrid schedule (3 days in office / 3 days remote) with pay ranging from $15 to $30 per hour, based on experience.

You will follow scripts, deliver strong customer service, enter data into systems, and coordinate with sales teams to ensure an excellent first-contact experience for homeowners.

Qualifications

• Strong communication and customer service skills.
• Positive attitude and professional phone presence.
• Ability to build rapport quickly with homeowners.
• Basic computer skills and data entry experience.
• Organized and detail-oriented; able to multitask in a fast-paced environment.

Responsabilités

• Contact homeowners to schedule free in-home consultations
• Answer inbound calls from prospective customers
• Follow proven scripts while personalizing conversations
• Handle questions and overcome objections professionally
• Confirm and manage appointment schedules
• Accurately enter customer information into company systems
• Maintain detailed records of customer interactions
• Conduct follow-up and quality control calls
• Coordinate appointments with canvassing and sales teams
• Help create an exceptional customer experience from the first call

Connaissances

Strong communication

Customer service

Data entry

Multitasking

Professional phone presence

Description du poste

Luxury Bath of Mid Atlantic in Ocean City, MD is hiring a Call Center Specialist to schedule free home consultations and answer inbound calls. The role offers a hybrid schedule (3 days in office / 3 days remote) with pay ranging from $15 to $30 per hour, based on experience.

You will follow scripts, deliver strong customer service, enter data into systems, and coordinate with sales teams to ensure an excellent first-contact experience for homeowners.