Hybrid Call Center Agent — Schedule Home Consultations

Luxury Bath Technologies; Ocean Pines (MD); Hybrid; USD 21,000 - 41,000; Full time

Benefits offered by this job

Paid Training

Hybrid work schedule

Competitive pay

Opportunities for advancement

Equal Opportunity Employer

Job summary

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a Call Center Specialist to help homeowners schedule free in-home consultations. You will handle inbound calls, follow scripts, and provide excellent service to ensure a smooth scheduling process.

The role offers paid training and growth opportunities. This hybrid position requires 3 days in office and 3 days remote, with pay ranging from $15 to $30 per hour based on experience and performance.

Qualifications

• Strong communication and customer service skills.
• Basic computer skills and data entry experience.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls from prospective customers.
• Follow proven scripts while personalizing conversations.
• Handle questions and overcome objections professionally.
• Confirm and manage appointment schedules.
• Accurately enter customer information into company systems.
• Maintain detailed records of customer interactions.
• Conduct follow-up and quality control calls.
• Coordinate appointments with canvassing and sales teams.
• Help create an exceptional customer experience from the first call.

Skills

Customer service

Communication

Data entry

Organizational skills

Multitasking

CRM software

Tools

CRM software

Job description

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a Call Center Specialist to help homeowners schedule free in-home consultations. You will handle inbound calls, follow scripts, and provide excellent service to ensure a smooth scheduling process.

The role offers paid training and growth opportunities. This hybrid position requires 3 days in office and 3 days remote, with pay ranging from $15 to $30 per hour based on experience and performance.