Hybrid Call Center Sales Consultant — Remote & Commissions

AT&T; North Carolina; Hybrid; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Employee discounts on AT&T plans and <

Job summary

AT&T in Charlotte is seeking a Premier Service Consultant to handle calls, chats, and emails, focusing on customer acquisition, service, and retention. This hybrid role reports to the Charlotte location 3-4 days weekly and remote 1-2 days weekly, delivering solutions and upselling opportunities.

The position offers paid training and a base hourly wage of $17.84–$19.41 with commissions if goals are met, plus benefits and a 40-hour workweek with flexible shifts including evenings and weekends.

Qualifications

• Commissioned sales experience highly preferred
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Skills

Sales experience

Customer focus

Work ethic

Adaptability

Problem solving

Attention to details

Job description

AT&T in Charlotte is seeking a Premier Service Consultant to handle calls, chats, and emails, focusing on customer acquisition, service, and retention. This hybrid role reports to the Charlotte location 3-4 days weekly and remote 1-2 days weekly, delivering solutions and upselling opportunities.

The position offers paid training and a base hourly wage of $17.84–$19.41 with commissions if goals are met, plus benefits and a 40-hour workweek with flexible shifts including evenings and weekends.