Hybrid-Remote Premier Service Sales Consultant

AT&T; Mesa (AZ); Hybrid; USD 51,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Employee discounts on AT&T plans and设备

Tuition reimbursement

Paid Time off and holidays

Paid Parental Leave

Work From Home (WFH)

Job summary

AT&T in Mesa, Arizona is seeking a Premier Service Consultant to drive customer acquisition, service, and retention across calls, chats, and emails. The role combines in-office presence 3-4 days weekly with remote work 1-2 days, offering a fast-paced environment and opportunities to upsell.

You'll explain billing and product features, resolve issues, and build loyalty while earning hourly pay plus commissions. Comprehensive training and benefits are provided.

Qualifications

• Commissioned sales experience preferred.
• Customer-focused with ability to resolve issues.
• Ability to handle multiple channels (calls, chats, emails).
• Strong work ethic and adaptability.
• Excellent problem-solving and attention to detail.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach sales targets.
• Resolve service, billing, payments, and retention issues.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, including nights, weekends, overtime.
• Paid training to set you up for success.

Skills

Commissioned sales

Customer focus

Strong work ethic

Adaptability

Problem solving

Attention to details

Job description

AT&T in Mesa, Arizona is seeking a Premier Service Consultant to drive customer acquisition, service, and retention across calls, chats, and emails. The role combines in-office presence 3-4 days weekly with remote work 1-2 days, offering a fast-paced environment and opportunities to upsell.

You'll explain billing and product features, resolve issues, and build loyalty while earning hourly pay plus commissions. Comprehensive training and benefits are provided.