Hybrid Remote Premier Service Consultant - Sales Retention

AT&T; Atlanta (GA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Employee discounts (AT&T plans & gear)

Tuition reimbursement

Job summary

AT&T is seeking a Premier Service Consultant in Atlanta for a hybrid-remote role. You will handle calls, chats, and emails, resolving billing and service issues while pursuing upsell opportunities to meet sales goals.

A paid training program supports success and you’ll earn an hourly wage with commissions. Responsibilities include guiding customers through product features, resolving complex issues, and maintaining high service standards.

Qualifications

• Handle customer interactions (calls, chats, emails) to resolve issues and drive satisfaction.
• Identify upsell opportunities and close deals to meet sales targets.
• Explain bills and product features clearly to customers.
• Troubleshoot basic problems and route to higher support when needed.
• Build customer confidence and loyalty through responsive service.

Responsibilities

• Handle customer interactions in a fast-paced environment.
• Identify upsell opportunities and close deals to meet targets.
• Resolve service, billing, payments, and collections issues.
• Explain bills and product features clearly to customers.
• Troubleshoot basic problems and escalate when needed.

Skills

Upselling

Customer service

Sales

Communication

Job description

AT&T is seeking a Premier Service Consultant in Atlanta for a hybrid-remote role. You will handle calls, chats, and emails, resolving billing and service issues while pursuing upsell opportunities to meet sales goals.

A paid training program supports success and you’ll earn an hourly wage with commissions. Responsibilities include guiding customers through product features, resolving complex issues, and maintaining high service standards.