Hybrid Call Center Operator – Patient Communications

Sheppard-Pratt-; Towson (MD); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Sheppard-Pratt Call Center in Towson, MD seeks a dedicated Operator for a hybrid schedule. You will receive and route calls, assist staff and patients, and maintain confidential logs in a fast-paced hospital setting.

Hours are 7:00 a.m. – 3:30 p.m. Mon–Fri. The role is full-time with an hourly wage in a defined range, requiring clear English communication and accurate record-keeping to ensure smooth operations.

Qualifications

• Answers incoming phone calls and directs them to the designated person or program via office telephone.
• Places long distance calls for staff and patients.
• Maintains chronological logs and records.

Responsibilities

• Receives and answers incoming phone calls and directs them to the designated person or program via office telephone.
• Places long distance calls for staff and patients.
• Maintains chronological logs and records.

Skills

Phone handling

Record keeping

English communication

Education

High school diploma or equivalent

Job description

Sheppard-Pratt Call Center in Towson, MD seeks a dedicated Operator for a hybrid schedule. You will receive and route calls, assist staff and patients, and maintain confidential logs in a fast-paced hospital setting.

Hours are 7:00 a.m. – 3:30 p.m. Mon–Fri. The role is full-time with an hourly wage in a defined range, requiring clear English communication and accurate record-keeping to ensure smooth operations.