Hybrid Patient Communications Specialist

Extended Care Specialists INC; Chapel Hill (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Extended Care Specialists INC seeks a healthcare call center representative in Chapel Hill, NC. You will handle high volumes of calls, verify patient data in EMR, and explain services and policies with professionalism. This role requires strong communication, confidentiality, and multitasking under pressure.

The position is full-time with a hybrid schedule: 3 days in the Chapel Hill/Concord office and 2 days remote, 8am–5pm, Monday–Friday.

Qualifications

• Proficient in computer applications including EHR/EMR
• Strong communication, customer service, and interpersonal skills
• Efficient multitasking and ability to remain calm under pressure
• Knowledge of patient privacy regulations and ability to maintain confidentiality

Responsibilities

• Respond to a high volume of calls professionally
• Verify and update patient information in EMR
• Provide information on services, insurance, and policies
• Triage calls and route to appropriate department
• Perform other duties as assigned
• Full-time 8am-5pm with hybrid schedule: 3 days in Chapel Hill/Concord office, 2 days remote

Skills

EHR/EMR proficiency

Communication skills

Customer service

Multitasking under pressure

Privacy regulations

Education

High School Diploma or equivalent

Job description

Extended Care Specialists INC seeks a healthcare call center representative in Chapel Hill, NC. You will handle high volumes of calls, verify patient data in EMR, and explain services and policies with professionalism. This role requires strong communication, confidentiality, and multitasking under pressure.

The position is full-time with a hybrid schedule: 3 days in the Chapel Hill/Concord office and 2 days remote, 8am–5pm, Monday–Friday.