Remote Medical Call Center Operator

Washgi; Seattle (WA); On-site; USD 22,950 - 26,766; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with contributions

Paid time off (PTO)

Vacation accrual

Paid holidays

Job summary

A healthcare organization in Washington is seeking a Full-time Phone Operator Specialist to manage incoming calls and ensure patient needs are addressed. Applicants should have a high school diploma and strong communication skills. The role allows for remote work while adhering to specific location requirements. Benefits include medical, dental, PTO, and holiday pay, with an hourly compensation range of $16.66 - $19.43.

Qualifications

• Knowledge of medical terminology preferred.
• Medical switchboard or receptionist experience preferred.

Responsibilities

• Open and close the multi-line switchboard according to procedure.
• Retrieve and route messages to correct staff members.
• Answer, screen, and direct incoming calls focusing on patient confidentiality.
• Assist patients with appointment confirmations or cancellations.
• Perform other tasks as assigned.

Skills

Strong verbal and written communication skills

Ability to distinguish emergency situations

Ability to work in a fast-paced environment

Ability to work independently

Education

High School graduate or equivalent

Job description

A healthcare organization in Washington is seeking a Full-time Phone Operator Specialist to manage incoming calls and ensure patient needs are addressed. Applicants should have a high school diploma and strong communication skills. The role allows for remote work while adhering to specific location requirements. Benefits include medical, dental, PTO, and holiday pay, with an hourly compensation range of $16.66 - $19.43.