Call Center Operator

Sheppard-Pratt-; Towson (MD); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Sheppard-Pratt Call Center in Towson, MD seeks a dedicated Operator for a hybrid schedule. You will receive and route calls, assist staff and patients, and maintain confidential logs in a fast-paced hospital setting.

Hours are 7:00 a.m. – 3:30 p.m. Mon–Fri. The role is full-time with an hourly wage in a defined range, requiring clear English communication and accurate record-keeping to ensure smooth operations.

Qualifications

• Answers incoming phone calls and directs them to the designated person or program via office telephone.
• Places long distance calls for staff and patients.
• Maintains chronological logs and records.

Responsibilities

• Receives and answers incoming phone calls and directs them to the designated person or program via office telephone.
• Places long distance calls for staff and patients.
• Maintains chronological logs and records.

Skills

Phone handling

Record keeping

English communication

Education

High school diploma or equivalent

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Call Center Operator (Hybrid)

• Posted on September 3, 2026

Locations

Showing 1 location

Hospital - Towson
Towson, MD 21204, USA

• On-site
• Hourly Range : $18.50 USD to $24.09 USD
• Clerical and Administrative Services
• Full-Time
• Requisition #: CALLC012849

Description

General Summary:

• Following established procedures, receives and answers incoming phone calls and directs them to the designated person or program via office telephone.
• Places long distance calls for staff and patients.
• Maintains chronological logs and records.

Knowledge, Skills, and Abilities Required:

• Communicates in a therapeutic, respectful way with patients at the patients’ level of understanding.
• Work requires interpersonal skills sufficient to answer and properly route telephone calls, exchange routine information, and transmit confidential/sensitive information (more than 80% of work time).
• Work requires the ability to read, write, and speak English well enough to effectively communicate with a diverse group of people in a wide variety of situations; the ability to comprehend oral and written instructions and transmit oral instructions; and the ability to maintain files and chronological logs. This level of general educational development requires a high school education; one year of relevant experience will be considered as a substitute for possession of a high school diploma.

Hours: 7:00 a.m. - 3:30 p.m. (Mon - Fri)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.