Hybrid Federal Contact Center Project Lead

ITCON Services; Vienna (VA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and development opportunities

Healthcare benefits starting on day one

Commuter benefits

Work-life balance

Job summary

ITCON Services in Vienna, Virginia, is seeking a Senior Contact Center Project Manager with over 10 years of experience to manage large-scale government contact center projects. This hybrid role involves planning, execution, and leadership to ensure compliance and efficiency in operations.

The ideal candidate demonstrates significant project management expertise, strong communication skills, and a thorough understanding of contact center operations. ITCON offers competitive pay, healthcare from day one, and a collaborative team environment.

Qualifications

• Minimum of 10 years of experience in project management.
• At least 5 years managing contact center projects, preferably in federal government.
• Proficient in project management methodologies (e.g., Agile, Waterfall).

Responsibilities

• Lead the management of contact center projects from planning to completion.
• Provide regular status updates to stakeholders on project metrics.
• Ensure compliance with federal regulations and quality standards.

Skills

Project management methodologies

Communication skills

Contact center operations

Leadership

Regulatory compliance knowledge

Education

Bachelor's degree in business or related field

Tools

MS Project

JIRA

Job description

ITCON Services in Vienna, Virginia, is seeking a Senior Contact Center Project Manager with over 10 years of experience to manage large-scale government contact center projects. This hybrid role involves planning, execution, and leadership to ensure compliance and efficiency in operations.

The ideal candidate demonstrates significant project management expertise, strong communication skills, and a thorough understanding of contact center operations. ITCON offers competitive pay, healthcare from day one, and a collaborative team environment.