Senior Manager, Call Center Tech Infrastructure

Direct Staffing Inc; Bothell (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a Manager Call Center Technology Infrastructure to oversee a vast environment responsible for numerous customer interactions and transactions. This role requires strong leadership skills to manage technical teams effectively while ensuring high system availability and productivity. The successful candidate will have extensive experience in call center technology, SDLC, and ITIL processes, and will play a crucial role in driving operational excellence.

Qualifications

• 3+ years of call center technology experience.
• 5+ years’ coordinating outage support efforts.
• Telecommunication experience preferred.

Responsibilities

• Oversee operations for reliability, timeliness, and productivity.
• Manage work performed by the team and maintain vendor relationships.
• Develop and implement Service Transaction Monitoring capabilities.

Skills

Leadership

Interpersonal skills

Relationship building

Communication

Education

Minimum 4-year degree or equivalent work experience

Tools

SDLC

ITIL

Job description

A leading company is seeking a Manager Call Center Technology Infrastructure to oversee a vast environment responsible for numerous customer interactions and transactions. This role requires strong leadership skills to manage technical teams effectively while ensuring high system availability and productivity. The successful candidate will have extensive experience in call center technology, SDLC, and ITIL processes, and will play a crucial role in driving operational excellence.