Hybrid Call Center Agent - Customer Support

St. Cloud Hospital; Saint Cloud (MN); Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

PTO

Retirement plan

Employee discounts

Job summary

CentraCare Health in Saint Cloud is seeking a Customer Contact Assistant to handle high-volume inbound and outbound calls using a PC-based system. You will assist providers, nursing staff, administration, patients, and the community with clear, timely information.

A hybrid work option is available after on-site training at CentraCare Plaza. Core duties include routing calls, asking clarifying questions, navigating information systems, and supporting on-call coverage with the Medical Messaging

Qualifications

• High school diploma or equivalent.
• 1–2 years post high school training in clerical/secretarial or PC-based phone system preferred.
• Typing 40 wpm and proficient with Microsoft Office.

Responsibilities

• Use PC-based phone system to manage inbound and outbound calls for CentraCare hospitals, clinics, and providers.
• Receive calls from the public and provide information or route to the appropriate department.
• Ask clarifying questions and respond promptly using established protocols.
• Navigate computer-based information systems to find information.
• Monitor Medical Messaging queue to support on-call coverage.
• Update On-Call schedules and information as needed.
• Process consults and referrals for patient care.
• Utilize Amtelco, Microsoft Office, EPIC, and department databases.

Skills

Customer service

Verbal communication

Written communication

Typing 40 wpm

MS Office

Education

High school diploma or equivalent

Tools

Amtelco suite

EPIC

Department databases

Job description

CentraCare Health in Saint Cloud is seeking a Customer Contact Assistant to handle high-volume inbound and outbound calls using a PC-based system. You will assist providers, nursing staff, administration, patients, and the community with clear, timely information.

A hybrid work option is available after on-site training at CentraCare Plaza. Core duties include routing calls, asking clarifying questions, navigating information systems, and supporting on-call coverage with the Medical Messaging