Patient Scheduling Assistant | CentraCare Connect

CentraCare; United States; Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Retirement plan

Employee discounts

Tuition reimbursement

College grant programs

Job summary

CentraCare Health in St. Cloud, Minnesota, is seeking a Patient Scheduling Assistant to handle incoming calls, register patients, and schedule appointments in a fast-paced call center.

The role starts with in-office training at our South Point location and transitions to a work-from-home structure. You will provide friendly, professional service to diverse patients, require a HS diploma, two years of call center or health care experience, and knowledge of Microsoft Office.

Qualifications

• Two years’ previous call center or health care experience required.
• High school graduate or equivalent required.
• Associates degree in a related field preferred.
• Strong knowledge of computer programs including Microsoft Office Products is required.

Responsibilities

• Answer patient calls and perform patient registration.
• Schedule appointments over the phone.
• Provide superior customer service with a friendly, professional voice.

Skills

Call center experience

Professional communication

Education

High school diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Job description

Find your purpose as a Patient Scheduling Assistant with CentraCare! The Patient Scheduling Assistant (PSA) will work at our South Point location off of Clearwater Road in St. Cloud within a fast-paced team structured call center environment for training, then will move to a work from home structure. The PSA will be answering phone calls from patients calling their primary and specialty care clinics and will be responsible for completing patient registration and scheduling over the phone. This position will have no face-to-face contact with patients. The PSA will also be responsible for providing superior customer service by effectively communicating with a diverse age and ethnic population in an audible, friendly, and professional voice.

Schedule

Full-time | 80 hours per 2 weeks | Work from home after in-person training

Mon-Fri 830a-500p (occasional holiday/wknd)

Pay and Benefits

Minimum hourly rate of $21.13 per hour; exact rate of pay determined by years of related experience

Pay range: $19.53-$29.28 per hour

Full time benefits: medical, dental, PTO, retirement, employee discounts and more!

Tuition reimbursement and college grant programs available.

Qualifications

• High school graduate or equivalent required.
• Two years’ previous call center or health care experience required.
• Associates degree in a related field preferred.
• Strong knowledge of computer programs including Microsoft Office Products is required.

** Approximately 4 weeks in-office before work from home.