Customer Contact Assistant

St. Cloud Hospital; Saint Cloud (MN); Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

PTO

Retirement plan

Employee discounts

Job summary

CentraCare Health in Saint Cloud is seeking a Customer Contact Assistant to handle high-volume inbound and outbound calls using a PC-based system. You will assist providers, nursing staff, administration, patients, and the community with clear, timely information.

A hybrid work option is available after on-site training at CentraCare Plaza. Core duties include routing calls, asking clarifying questions, navigating information systems, and supporting on-call coverage with the Medical Messaging

Qualifications

• High school diploma or equivalent.
• 1–2 years post high school training in clerical/secretarial or PC-based phone system preferred.
• Typing 40 wpm and proficient with Microsoft Office.

Responsibilities

• Use PC-based phone system to manage inbound and outbound calls for CentraCare hospitals, clinics, and providers.
• Receive calls from the public and provide information or route to the appropriate department.
• Ask clarifying questions and respond promptly using established protocols.
• Navigate computer-based information systems to find information.
• Monitor Medical Messaging queue to support on-call coverage.
• Update On-Call schedules and information as needed.
• Process consults and referrals for patient care.
• Utilize Amtelco, Microsoft Office, EPIC, and department databases.

Skills

Customer service

Verbal communication

Written communication

Typing 40 wpm

MS Office

Education

High school diploma or equivalent

Tools

Amtelco suite

EPIC

Department databases

Job description

Find your purpose with a rewarding position on our Call Center Team as aCustomer Contact Assistant! The Customer Contact Assistant will work at the CentraCare Plaza in St. Cloud within a fast-paced team structured environment. The Customer Contact Assistant will use a PC based call handling system to manage inbound and outbound communications for CentraCare. You will be responsible for a high volume of calls, both routine and complex, along with internal departmental calls. You will work closely with Providers, Nursing staff, Administration, Patients, and Community to meet their needs. Position may include the opportunity to work from home in a hybrid capacity.

Schedule:

• Full Time | 63 Hours Every Two Weeks
  • 7 days on 7 days off; Thurs-Wed
  • Overnights; 9:00p-6:30a
• Training for this position is on-site at CentraCare Plaza; hybrid options after successful in-office training

Pay and Benefits:

• Minimum hourly rate of $19.53 per hour; exact rate of pay determined by years of related experience
  • Pay range: $19.53-$29.28 per hour
  • Night shift differential of $3.00/hr; weekend shift differential of $1.05/hr
• Full time benefits: medical, dental, PTO, retirement, employee discounts and more!

Qualifications:

• High school diploma or equivalent required.
• Strong customer service, verbal and written communication skills required.
• Typing skill of 40 wpm along with general computer and Microsoft Office experience.
• One to two year post high school training in clerical, secretarial or PC based phone system preferred.

Core Functions:

• Using a PC based phone system to manage incoming and outgoing communications for CentraCare hospitals, clinics, and providers.
• Receive calls from the public and provide appropriate information when available or route to the appropriate department as necessary.
• Asks clarifying questions to determine the nature of requests and responds in a timely fashion using established protocols and procedures.
• The ability to navigate a computer-based information system to find appropriate information.
• Monitors Medical Messaging que, to provide continued coverage for on-call providers as well as medical personnel and support staff.
• Update On-Call schedules and information as requested for immediate needs of the department.
• Process consults and courtesies for patient referral to other specialty physicians.
• Able to effectively utilize multiple applications such as but not limited to: Amtelco suite of products, Microsoft Office, EPIC, and department databases.

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.