Hybrid Business Systems Analyst: Drive Process Improvements

DMA - DuCharme, McMillen & Associates, Inc.; Fort Wayne (IN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

DMA - DuCharme, McMillen & Associates, Inc. seeks a Business Analyst to bridge business needs with technology solutions. You will gather requirements, document processes, and support delivery from analysis through testing and rollout in a collaborative, employee-owned environment.

The role is hybrid, requiring in-office presence in Fort Wayne or Indianapolis, IN at least two days per week. Strong communication and stakeholder management are essential.

Qualifications

• Bachelor's degree in Analytics, Computer Science, Business, or related field.
• 3+ years of experience in business analysis or related role.
• Understanding of SDLC and project management methodologies (Agile, Waterfall, SCRUM).
• Proficiency in requirements gathering, documentation, and stakeholder communication.
• Experience with Jira, Visio, and other relevant tooling; IIBA-ECBA certification is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the intake point for enhancement opportunities across processes, technology, and operations.
• Interview business owners and subject matter experts to understand current workflows and improvement areas.
• Elicit, translate, simplify, and document business and functional requirements.
• Analyze existing business processes to identify challenges and recommend improvements.
• Assist in building business cases for new initiatives and influence stakeholder support.
• Collaborate with project managers to define project scope, requirements, and deliverables.
• Prioritize initiatives based on impact, feasibility, and risk mitigation.
• Support user acceptance testing (UAT) and ensure solutions meet business needs.
• Maintain documentation and contribute to continuous improvement of PMO practices.

Skills

Requirements gathering

Documentation

Stakeholder communication

UAT support

Process analysis

Education

Bachelor's degree in Analytics/CS/Business

Tools

Jira

Visio

Job description

DMA - DuCharme, McMillen & Associates, Inc. seeks a Business Analyst to bridge business needs with technology solutions. You will gather requirements, document processes, and support delivery from analysis through testing and rollout in a collaborative, employee-owned environment.

The role is hybrid, requiring in-office presence in Fort Wayne or Indianapolis, IN at least two days per week. Strong communication and stakeholder management are essential.