Business Systems Analyst

DMA - DuCharme, McMillen & Associates, Inc.; Fort Wayne (IN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

DMA - DuCharme, McMillen & Associates, Inc. seeks a Business Analyst to bridge business needs with technology solutions. You will gather requirements, document processes, and support delivery from analysis through testing and rollout in a collaborative, employee-owned environment.

The role is hybrid, requiring in-office presence in Fort Wayne or Indianapolis, IN at least two days per week. Strong communication and stakeholder management are essential.

Qualifications

• Bachelor's degree in Analytics, Computer Science, Business, or related field.
• 3+ years of experience in business analysis or related role.
• Understanding of SDLC and project management methodologies (Agile, Waterfall, SCRUM).
• Proficiency in requirements gathering, documentation, and stakeholder communication.
• Experience with Jira, Visio, and other relevant tooling; IIBA-ECBA certification is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the intake point for enhancement opportunities across processes, technology, and operations.
• Interview business owners and subject matter experts to understand current workflows and improvement areas.
• Elicit, translate, simplify, and document business and functional requirements.
• Analyze existing business processes to identify challenges and recommend improvements.
• Assist in building business cases for new initiatives and influence stakeholder support.
• Collaborate with project managers to define project scope, requirements, and deliverables.
• Prioritize initiatives based on impact, feasibility, and risk mitigation.
• Support user acceptance testing (UAT) and ensure solutions meet business needs.
• Maintain documentation and contribute to continuous improvement of PMO practices.

Skills

Requirements gathering

Documentation

Stakeholder communication

UAT support

Process analysis

Education

Bachelor's degree in Analytics/CS/Business

Tools

Jira

Visio

Job description

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:

• 2026 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, and the overall wellness of our employees

This is a hybrid position with an expectation to be in our Fort Wayne, IN or Indianapolis, IN office a minimum of two days per week. This position does not qualify for relocation assistance. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship.

Position Summary

The Business Analyst is responsible for identifying and documenting business needs, analyzing processes, and supporting the delivery of technology solutions that improve operations. This role serves as a liaison between business stakeholders and technical teams, ensuring that requirements are clearly defined and solutions are aligned with strategic goals. The Business Analyst plays a key role in internal process improvement and supports projects from requirements gathering through testing and rollout.

Essential Duties And Responsibilities

• Serve as the intake point for enhancement opportunities across processes, technology, and operations.
• Interview business owners and subject matter experts to understand current workflows and improvement areas.
• Elicit, translate, simplify, and document business and functional requirements.
• Analyze existing business processes to identify challenges and recommend improvements.
• Assist in building business cases for new initiatives and influence stakeholder support.
• Collaborate with project managers to define project scope, requirements, and deliverables.
• Prioritize initiatives based on impact, feasibility, and risk mitigation.
• Support user acceptance testing (UAT) and ensure solutions meet business needs.
• Maintain documentation and contribute to continuous improvement of PMO practices.

Education And Qualifications

• Bachelor's degree in Analytics, Computer Science, Business, or related field.
• 3+ years experience in business analysis or a related role.
• Understanding of SDLC and project management methodologies (Agile, Waterfall, SCRUM).
• Proficiency in requirements gathering, documentation, and stakeholder communication.
• Excellent written and verbal communication skills.
• Ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Experience with Jira, Visio, and other relevant tooling. Professional certification such as IIBA-ECBA is a plus and encouraged for career development.

Work Environment & Physical Requirements

• Work Schedule: Regular, 40 hours/week
• Travel: Less than 10%
• Physical Activity:
  • Prolonged periods of sitting and computer use
  • Ability to hear, understand, and distinguish speech and sounds
  • Frequent repetitive motions with hands

The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.

It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at [e-mail] or 800-309-2110 and choosing selection 6.