Lead Universal Associate – Branch Banking Leader

Associated-Credit-Union; Atlanta (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Associated Credit Union in Atlanta, GA seeks an Universal Associate Lead to drive member-first service and lead a skilled team in Retail Services. You’ll oversee branch floor operations, ensure accurate cash handling, and balance tasks while promoting financial products and services.

The role requires leadership, strong customer service, and a focus on process improvements to elevate the member experience. This is a full-time on-site position at a busy retail branch.

Qualifications

• High school diploma or equivalent required.
• Associate’s Degree preferred.
• Banking or customer service experience desired.
• Proficiency with cash handling and balancing.

Responsibilities

• Lead the Universal Associate team to identify member needs and provide solutions.
• Ensure smooth branch floor operations and balance cash drawers.
• Deliver exceptional member service consistently.
• Generate new business through referrals and member engagement.

Skills

Team leadership

Customer service

Cash handling

Banking operations

Financial products

Education

High school diploma

Associate degree preferred

Tools

Cash recyclers

ATMs/ITMs

Tablet devices

Job description

Associated Credit Union in Atlanta, GA seeks an Universal Associate Lead to drive member-first service and lead a skilled team in Retail Services. You’ll oversee branch floor operations, ensure accurate cash handling, and balance tasks while promoting financial products and services.

The role requires leadership, strong customer service, and a focus on process improvements to elevate the member experience. This is a full-time on-site position at a busy retail branch.