Bilingual CSR (Spanish) - High-Volume Calls

Waste Pro, USA; Florida; On-site; USD 23,000 - 32,000; Full time

Job summary

Waste Pro is seeking a Customer Service Representative in Pembroke Pines, FL. This bilingual (Spanish) role handles high-volume inbound calls, resolves issues, and supports the customer journey from quotes to service setup.

The position emphasizes strong communication and multitasking in a busy call center environment, with daily responsibilities including account setup, problem resolution, and cross-selling opportunities.

Qualifications

• Ability to handle a heavy volume of calls professionally
• Excellent verbal, written and analytical skills
• Strong typing and computer proficiency (MS Office)
• Ability to multitask and work under pressure
• Team player with adaptability to changing priorities

Responsibilities

• Answer incoming calls.
• Assist commercial and residential customers in resolving issues.
• Provide service quotes for new customers.
• Establish customer accounts with accurate information (pricing, billing, etc.).
• Provide customer retention by offering alternatives to cancellation requests.
• Cross-sell additional products and services when appropriate.

Skills

Call handling

Customer service

Multitasking

Typing speed

Communication skills

Tools

Tower system

MS Office

Job description

Waste Pro is seeking a Customer Service Representative in Pembroke Pines, FL. This bilingual (Spanish) role handles high-volume inbound calls, resolves issues, and supports the customer journey from quotes to service setup.

The position emphasizes strong communication and multitasking in a busy call center environment, with daily responsibilities including account setup, problem resolution, and cross-selling opportunities.